Next step on Life Saving Decisions to Make 999 Accessible in British Sign Language

We have been working with Ofcom since late 2019 on the introduction of an additional emergency service for BSL users to supplement the existing Relay UK and SMS emergency services.

In June 2021 we welcomed Ofcom’s continued commitment to the project and equivalence to existing emergency services regarding the importance of automatic location of the caller and recognised this will be potentially carried out differently and that there is a lot of implementation work required. We naturally look forward to the system being available as soon as possible. We understand the next expected step is further consultation on progress in November.