UKCoD / DAC Relay UK Survey 2020

UKCoD invites all users or previous users of the BT telephone text relay to help by telling us about your experience with it.

The survey will remain open until 17th January 2021.   If you have a few minutes to yourself at any time before 17^th January, we would really appreciate you allowing us to take up some of your time. We would like to understand, as clearly as possible, what your personal experience of the relay service has been like, your preferences, any difficulties you have experienced with the relay service and any suggestions you have as clearly as possible.

The number of questions you will be asked and the time it will take to complete will vary according to the answers you provide. We expect a typical participant will be asked about 35 questions and could be completed in about 20 to 30 minutes, however if you have more to tell us, you will be asked more questions.

The results of this survey will be published on 17th March 2021 on the UKCoD website and potentially UKCoD Member websites. We will discuss the results with BT and Ofcom with a view to helping introduce any changes or further services we are able to identify that will help the deaf community.

We carried out a similar survey in 2016.  BT were then able to include many of the suggestions resulting from that survey when they introduced Relay UK. We look forward to being able to repeat the process and that this will result in further improvements.

When you are ready to start the Survey, please click on the link below.  If nothing happens please copy the link into the search /internet address box in your browser and press return.

Survey Link:  https://www.surveymonkey.com/r/R9DBSRL

Thank you