Ofcom approves BT's 'next generation' text relay service

On 6th March, Ofcom approved BT’s enhanced text relay service.  This is good news.  Ofcom have already established criteria for the new service that promises improvements over the current text relay provision, including no prefixes for incoming calls, more natural flow of the conversation with the ability to interrupt, and the ability to use the service from some smartphones and tablets.  A key part of the service will be the ability to deliver the text part of a call over the internet. (more…)