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September 2022
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UKCoD/DAC Relay UK Survey

Thank you to everyone who participated in the 2020 Relay UK survey.  The initial results were surprising.  We will now review the information provided by you before we can issue key findings.   During this process we will be approaching some participants who provided contact details to enable to obtain views on possible solutions to the […]

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Download the Relay UK app, for easy conversations with anyone, anywhere

Download the Relay UK app, for easy conversations with anyone, anywhere Relay UK, a service provided by BT, helps people with hearing and speech difficulties communicate with anyone over the phone, whether that’s family and friends, work colleagues or healthcare providers. Simply type what you’d like to say, and read the replies straight away, while […]

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Making on-demand services accessible – Second consultation

Ofcom is carrying out a second consultation (PDF, 1023.9 KB) on how on-demand services should be made accessible, to help us to make recommendations to Government.  The videos below give a summary of their proposals on areas where they particularly want to hear from sign-language users. Video Links: Consultation  BSL summary videos How to respond To respond […]

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Ofcom – Telecoms

How broadband and mobile firms are protecting vulnerable customers during coronavirus pandemic Keeping the UK’s communications networks going is more important than ever. So we welcome the efforts of the UK’s main broadband and mobile companies who have committed to helping their customers deal with issues they might face as a result of the coronavirus […]

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Access to Relay UK for regular calls

Ofcom is working closely with the UK’s telecoms providers (in particular with BT) to make sure all consumers have access to essential communications services during the current situation. BT is maintaining the Relay UK services and is making sure its staff are able to deal with calls to its 18000 service (the equivalent of 999). […]

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BBC – Government briefings in BSL on Coronavirus

The BBC have announced that they will be providing Sign Language Interpretation on all weekday Coronavirus government briefings and that the BBC is doing everything it can to ensure these important briefings are accessible. Please note:  Due to limited resources there will be some changes to live signing on the BBC News from Monday 23rd March […]

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Consultation – BSL access 999 emergency

The regulator, Ofcom, have published a consultation setting out the case for the 999 emergency service phone line to be contactable in BSL. Ofcom want feedback on the need for BSL access to 999; and to understand how the deaf community wants the service to work Three BSL videos are available on the Ofcom Website […]

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BT rebrand Next Generation Text to Relay UK

BT launched  Relay UK today with a new and improved app.  It brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology. The service remains free to use for all UK mobile customers in the UK and the new app can be downloaded from the Apple Store […]

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Statement from the IFHoH and WFD

The World Federtion for the Deaf (WFD) and the International Federation of Hard of Hearing People (IFHOH) have issued a Joint Statement: Automatic Speech Recognition in Telephone Relay Services and in Captioning Services “The field of Automatic Speech Recognition (ASR) has progressed significantly with the advancement of artificial intelligence technology. As a result, more applications […]

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Technology and the Workplace – fact vs fiction

All day conference on 20th November at BT Tower, London. EARLY BIRD RATES finish this Friday! Further details>> or https://www.eventbrite.co.uk/e/technology-and-the-workplace-fact-vs-fiction-tickets-50777329359?ref=ebtnebregn

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