BT have been fined £800K by Ofcom for failing to provide the Next Generation Text Service within their deadline.

  Press Release, 17 March 2015

Ofcom has today fined BT £800,000 for failing to provide an improved text-to-voice service for its customers with hearing or speech impairments between April and September last year.

The service, called ‘Next Generation Text Service’, helps users have more natural conversations using speech as well as text, and is accessible on devices such as PCs, laptops, tablets and smartphones.

In October 2012, Ofcom told all UK landline and mobile phone providers to launch their service by 18 April 2014.

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