DWP enters legal agreement to improve services for deaf customers

The Department for Work and Pensions (DWP) has entered a legally binding agreement with the Equality and Human Rights Commission (EHRC) to improve support for deaf customers accessing its services by telephone. Two advisers raised a complaint with the EHRC on behalf of four hearing-impaired people who needed to use the telephone service with a […]

Watermelon Research are looking for participants in a survey about the Relay UK service, which you might also have known as NGT or Text Relay. The survey is being conducted on behalf of BT, to understand what you think of the service. Previously this survey has helped us make significant improvements to Relay UK, including […]