The UK’s largest mobile operator and internet service provider, EE, has teamed up with sign language interpreting agency, Sign Solutions, to improve access and user experience for its Deaf customers.
The Sign Solutions InterpretersLive! service will mean that Deaf customers can now communicate more easily with EE when making calls to the company’s customer service department.
The service works by connecting an EE customer to a Sign Solutions interpreter via a video link on the EE website. The interpreter then relays the conversation between EE and the customer using British Sign Language.
Press Release (pdf)