Video Relay Directory
There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services. This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.
Albion Street Surgery – Brighton & Hove CCG
Allianz Direct
Allianz Equine
Allianz Pet Plan
Anglian Water
Arch Healthcare – Brighton & Hove CCG
Ardingly Court Surgery – Brighton & Hove CCG
Ards and North Down Borough Council
Arlington Road Medical Practice – East Sussex CCG
Arnold Clark
Arsenal FC
Arundel Surgery – West Sussex CCG
Ask4
Ashdown Forest Health Centre – East Sussex CCG
Atos North
Atos South
Avanti West Coast
Avenue Surgery – Brighton & Hove CCG
Avisford Medical Group – West Sussex CCG
Ball Tree Surgery – West Sussex CCG
Bank of Scotland
Barclaycard
Barclays UK
Barclays Wealth
Barnet Council
Barn Surgery – West Sussex CCG
Barnsley Adult Social Care
Barnsley Benefits tax and Income
Barnsley Metropolitan Borough Council
Beacon Surgery – East Sussex CCG
Beaconsfield Medical Practice – Brighton & Hove CCG
Beaconsfield Road Surgery – East Sussex CCG
Belfast City Council
Benfield Valley Healthcare Hub – Brighton & Hove CCG
Bersted Green Surgery – West Sussex CCG
Bewbush Medical Centre – West Sussex CCG
Billinghurst Surgery – West Sussex CCG
Bird in Eye Surgery – East Sussex CCG
Birmingham County Football Association
Bognor Medical Practice – West Sussex CCG
Bolsover District Council
Bolton Road Surgery – East Sussex CCG
Boost PAYG
Breeze
Bridge Medical Centre – West Sussex CCG
Bridgend County Borough Council
Bridgeside Surgery – East Sussex CCG
Brighton and Hove CCG
Brighton and Hove City Council
Brighton and Hove Council COVID-19 Emergency Phone Line
Brighton Health & Wellbeing Centre – Brighton and Hove CCG
Brighton & Sussex University Hospitals NHS Trust
Bristol City Council
British Gas
British Sky Broadcasting Limited (BSkyB)
Broadwater Medical Centre – West Sussex CCG
Broadwater Surgery – Brighton and Hove CCG
Brow Medical Centre – West Sussex CCG
BT Communication
Buckland Hospital – East Kent NHS Foundation Trust
Bulb
Business Disability Forum
Cambridge University Hospitals
Buxted Medical Centre – East Sussex CCG
Cardiff Council – C2C
Cardon Surgery – Brighton and Hove CCG
Carisbrooke House Surgery – East Sussex CCG
Cathedral Medical Centre – West Sussex CCG
Causeway Coast & Glens Borough Council
Centre for Health & Assessment aka Health Assessment Advisory Service
Chapel Street Surgery – East Sussex CCG
Charles Clifford Dental Hospital (Sheffield)
Charter Medical Centre – Brighton and Hove CCG
Cherwell District Council
Chislehurst School
Childline
Churchill Hospital – Oxford University Hospitals NHS Foundation Trust
Churchwood Medical Practice – East Sussex CCG
City of York Council
City of Westminster Council
Clydesdale Bank
Coachmans Medical Practice – West Sussex CCG
Coastal West Sussex – West Sussex CCG
Collington Surgery – East Sussex CCG
Cornerways Surgery – West Sussex CCG
Courtyard Surgery – West Sussex CCG
Conwy County Borough Council
Cowfoid Medical Group – West Sussex CCG
Crawley – West Sussex CCG
Crawley Down Health Centre – West Sussex CCG
CSE – Centre for Sustainable Energy
Cuckoo
Cuckfield Medical Practice & The Vale Surgery – West Sussex CCG
DA Languages
Derby City Council
Derby Teaching Hospitals NHS Foundation Trust
Derbyshire County Council
Devon County Council
Devon Partnership NHS Trust
Disability Action Haringey (DAH)
DfCNI-Access to Work – Practical Help
DfCNI-Bereavement Service
DfCNI-Bereavement Support Payment
DfCNI-BPOs – Income Support
DfCNI-BPOs – Job Seekers Allowance
DfCNI-BPOs – Social Fund – Budgeting Loans
DfCNI-Child Maintenance Choices (NI)
DfCNI-Child Maintenance Service (NI)
DfCNI-Compensation Recovery Scheme (CRU )
DfCNI-Debt Management
DfCNI-ESA Allowance Centre
DfCNI-ESA Enquiries
DfCNI-ESA New Claims
DfCNI-Finance Support – Crisis and Need
DfCNI-Finance Support – New Claims
DfCNI-Finance Support – Reviews
DfCNI-Industrial Injuries Disablement Benefit
DfCNI-Make the Call – Contact Us
DfCNI-Make the Call – Unclaimed Benefits
DfCNI-Mitigations (WSP) – Support for Those Affected
DfCNI-Mitigations (WSP) Welfare Supplementary Team
DfCNI-Northern Ireland Pension Centre
DfCNI-Pension Credit – Understanding Pension Credit
DfCNI-Pension Credit New Claims
DfCNI-Social Fund Funeral Payment
DfCNI-State Pension – Report a Change
DfCNI-State Pension New Claims
DfCNI-Sure Start Maternity Grant
DfCNI-Universal Credit – Service Centre
DfCNI-Universal Credit (UC) – Make and Manage Your Claim
Diversity in Recruitment
DWP-Access to Work – Report a change
DWP-Attendance Allowance – How to Claim
DWP-BEN CAP
DWP-Bereavement Support Payment – New Claims
DWP-Budgeting Loans – How to Apply
DWP-Carers Allowance
DWP-Carer’s Credit – Eligibility
DWP-Child Maintenance Options – Make your own Arrangement
DWP-Child Maintenance Options – Using Child Maintenance Service
DWP-Child Maintenance Service (GB) –
DWP-Compensation Recovery Unit CRU
DWP-Complaints
DWP-Debt Management – How to Make a Repayment
DWP-Debt Management Customer services
DWP-Debt Management Reasons for Repayment
DWP-Diffuse Mesothelioma Payment – How to Claim
DWP-Disability Living Allowance – Benefits Helpline
DWP-Disability Living Allowance Children – How to Claim
DWP-Employer Direct – Help for Recruiters
DWP-Employment & Support Allowance – How to Claim
DWP-Employment & Support Allowance – Report a Change
DWP-Exportability Team – Claim Benefits Abroad
DWP-Funeral Payments – Eligibility
DWP-Funeral Payments – How to Claim
DWP-Incapacity Benefit
DWP-Income Support – Report a Change
DWP-Income Support How to Claim
DWP-Independent Case Examiner – Complain
DWP-Independent Case Examiner – Organisations Complaints
DWP-Industrial Injuries Disablement Benefit – Report a Change
DWP-Industrial Injuries Disablement Benefit (IIDB) – Further Information
DWP-Industrial Injuries Disablement Benefit (IIDB) – How to Claim
DWP-International Pensions Centre
DWP-International Pensions Centre
(State Pension)
DWP-JCP Enquiry Line – Existing Claims
DWP-Job Centre Plus – Existing Benefit Claims
DWP-JSA – Report a Change
DWP-JSA N/C – How to Claim
DWP-Maternity Allowance – Existing Claims
DWP-Maternity Allowance (forms ordered by contacting Jobcentre Enquiry Line)
DWP-National Benefit Fraud Hotline
DWP-National Benefit Fraud Hotline – Report Benefit Fraud
DWP-NINO(National Insurance) – Apply
DWP-Pension Credit – How to Claim
DWP-Pension Credit – Report a Change
DWP-Pension Forecasting
DWP-Pension Tracing
DWP-Personal Independent Payments – How to Claim
DWP-Personal Independent Payments – Report a change
DWP-Social Fund – Existing Claims
DWP-State Pension Claim
DWP-State Pension Enquiries
DWP-State Pension Technical Help with Online Claim
DWP-Sure Start Maternity Grant – How to Claim
DWP-Tell Us Once – After a Death
DWP-Universal Credit – Contact Us
DWP-Universal Credit – Helpline Existing Claims
DWP-Vaccine Damage Payment Scheme – How to Claim
DWP-WHDS Un-Matched (Seasonal Oct-Mar)
DWP-Widowed Parent’s Allowance – Further Information
DWP-Widowed Parent’s Allowance – New Claims
DWP-Winter Fuel (Seasonal Sept-Feb) – Contact Benefits Office
DWP-Winter Fuel (Seasonal Sept-Feb) – How to Claim
DWP-Winter Fuel (Seasonal Sept-Feb) – Report a Change
East Kent Hospital NHS Foundation Trust
Edinburgh Airport
Edinburgh International Festival
EE
E.ON Energy -Business
E.ON Energy – Residential
E.ON Energy – Residential – Direct Debit Team
E.ON Energy – Residential – Payments/Submit meter readings
E.ON Energy – Residential – Pre-Payments Emergency Team
East Sussex Eastbourne Hailsham and Seaford GP’s
East Sussex Hastings and Rother GP’s
East Sussex High Weald Lewes Havens GP’s
Eastbourne Station Health Centre – East Sussex CCG
Edinburgh Airport
Edinburgh International Festival
Enys Road Surgery – East Sussex CCG
Equality Advisory Support Service – EASS
Equality and Human Rights Commission
EMR (East Midlands Railway)
Essex and Suffolk Water
Fairfield Surgery – East Sussex CCG
Ferry Road Health Centre, Rye – East Sussex CCG
Filey Surgery
Financial Ombudsman Services
First Direct
Fisher Jones Greenwood LLP
Fitzalan Medical Group – West Sussex CCG
Flansham Park Health Centre – West Sussex CCG
ForHousing
Freeman Hospital – Newcastle Upon Tyne Hospital
Furnace Green Surgery – West Sussex CCG
Glebe Surgery – West Sussex CCG
Gloucestershire Constabulary – 101 Only
Goldman Sachs
Gossops Green Medical Centre – West Sussex CCG
Greater Manchester Police
Greater Manchester Mental Health NHS Foundation Trust
Green Street Clinic – East Sussex CCG
Groombridge & Hartfield Medical Group – East Sussex CCG
Grove House Surgery – West Sussex CCG
Grove Road Surgery – East Sussex CCG
Gwent Police – 101 only
GWR (Great Western Railways)
Hailsham Medical Group – East Sussex CCG
Halifax Bank
Harbour Medical Practice – East Sussex CCG
Harbour View Healthcare – West Sussex CCG
Harold Road Surgery – East Sussex CCG
Hastings Medical Practice (WIC) – East Sussex CCG
Hastings Old Town Surgery – East Sussex CCG
Haven Practice – Brighton and Hove CCG
Health Assessment Advisory Service aka Centre for Health Assessment
Healthshare Hull
Healthshare Oxfordshire
Healthwatch Bedford
Healthwatch Wakefield
Hearing Dogs for Deaf People
Heathfield Surgery – East Sussex CCG
Heathrow Airport
Henfield Medical Centre Deer Park – West Sussex CCG
Herstmonceux Health Centre – East Sussex CCG
Hertfordshire County Council
Hinchingbrooke Hospital part of the NW Anglia NHS Foundation Trust
High Glades Medical Centre – East Sussex CCG
Highways England Helpline
Hinchingbrooke Hospital part of the North West Anglia NHS Foundation Trust
HMRC – Self-Assessment and individual Pay As You Earn
HMRC – Tax Credit and Child Benefit queries
Holbrook Surgery – West Sussex CCG
Home & Legacy
Horsham Mid Sussex – West Sussex CCG
Horton General Hospital – Oxford University Hospitals NHS Foundation Trust
Hove Medical Centre – Brighton and Hove CCG
HSBC Bank
HSBC Business Banking
Hyundai Finance
LBHF – London Borough of Hammersmith and Fulham Council
Ifield Surgery – West Sussex CCG
Isle of Man Government
Islington Interpreter Service
Jessop Wing Maternity Unit (Sheffield)
John Radcliffe Hospital – Oxford University Hospitals NHS Foundation Trust
Judges Close Surgery – West Sussex CCG
Jurassic Fibre
Kent and Canterbury Hospital – East Kent NHS Foundation Trust
Kia Finance
Kcom
Lambeth Council – Customer Care
Lancashire Police – 101 only
Langley Corner Surgery – West Sussex CCG
Langley House Surgery – West Sussex CCG
Lavant Road Surgery – West Sussex CCG
Leacroft Medical Practice – West Sussex CCG
Leeds Building Society
Leeds City Council
Leeds City Council, Ai COVID-19 Support
Level Equals
Lewisham Council
Lewisham Council – COVID-19 Community Response Hub
Lighthouse Medical Practice – East Sussex CCG
Lime Tree Surgery – West Sussex CCG
Lindfield Medical Centre – West Sussex CCG
Links Road Surgery – Brighton and Hove CCG
Little Common Surgery – East Sussex CCG
London Borough of Brent
London Borough of Camden
London Borough of Hillingdon
London Borough of Hounslow Council
London Borough of Islington
East Kent Hospital NHS Foundation Trust
Edinburgh Airport
Edinburgh International Festival
EE
E.ON Energy -Business
E.ON Energy – Residential
E.ON Energy – Residential – Direct Debit Team
E.ON Energy – Residential – Payments/Submit meter readings
E.ON Energy – Residential – Pre-Payments Emergency Team
East Sussex Eastbourne Hailsham and Seaford GP’s
East Sussex Hastings and Rother GP’s
East Sussex High Weald Lewes Havens GP’s
Eastbourne Station Health Centre – East Sussex CCG
Edinburgh Airport
Edinburgh International Festival
Enys Road Surgery – East Sussex CCG
Equal Approach
Equality Advisory Support Service – EASS
Equality and Human Rights Commission
Essex and Suffolk Water
Fairfield Surgery – East Sussex CCG
Ferry Road Health Centre, Rye – East Sussex CCG
Filey Surgery
Financial Ombudsman Services
First Direct
Fisher Jones Greenwood LLP
Fitzalan Medical Group – West Sussex CCG
Flansham Park Health Centre – West Sussex CCG
Freeman Hospital – Newcastle Upon Tyne Hospital
Furnace Green Surgery – West Sussex CCG
Glebe Surgery – West Sussex CCG
Gloucestershire Constabulary – 101 Only
Goldman Sachs
Gossops Green Medical Centre – West Sussex CCG
Greater Manchester Police
Greater Manchester Mental Health NHS Foundation Trust
Green Street Clinic – East Sussex CCG
Groombridge & Hartfield Medical Group – East Sussex CCG
Grove House Surgery – West Sussex CCG
Grove Road Surgery – East Sussex CCG
Gwent Police – 101 only
Hailsham Medical Group – East Sussex CCG
Halifax Bank
Harbour Medical Practice – East Sussex CCG
Harbour View Healthcare – West Sussex CCG
Harold Road Surgery – East Sussex CCG
Hastings Medical Practice (WIC) – East Sussex CCG
Hastings Old Town Surgery – East Sussex CCG
Haven Practice – Brighton and Hove CCG
Healthshare Hull
Healthshare Oxfordshire
Healthwatch Bedford
Healthwatch Wakefield
Hearing Dogs for Deaf People
Heathfield Surgery – East Sussex CCG
Heathrow Airport
Henfield Medical Centre Deer Park – West Sussex CCG
Herstmonceux Health Centre – East Sussex CCG
Hertfordshire County Council
Hinchingbrooke Hospital part of the NW Anglia NHS Foundation Trust
High Glades Medical Centre – East Sussex CCG
Highways England Helpline
Hinchingbrooke Hospital part of the North West Anglia NHS Foundation Trust
HMRC – Self-Assessment and individual Pay As You Earn
HMRC – Tax Credit and Child Benefit queries
Holbrook Surgery – West Sussex CCG
Home & Legacy
Horsham Mid Sussex – West Sussex CCG
Horton General Hospital – Oxford University Hospitals NHS Foundation Trust
Hove Medical Centre – Brighton and Hove CCG
HSBC Bank
HSBC Business Banking
Hyundai Finance
Ifield Surgery – West Sussex CCG
Isle of Man Government
Islington Interpreter Service
Jessop Wing Maternity Unit (Sheffield)
John Radcliffe Hospital – Oxford University Hospitals NHS Foundation Trust
Judges Close Surgery – West Sussex CCG
Jurassic Fibre
Kent and Canterbury Hospital – East Kent NHS Foundation Trust
Kia Finance
VRS Suppliers
InterpretersLive! video interpreting service provided by Sign Solutions*
InterpreterNow*
SignLive Limited *
SignVideo*
* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.
VRS Business Case FINAL (pdf)
If users are aware of any other organisations offering video relay that they should send them in to UKCoD