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Ofcom could fine BT over Next Generation Text Relay delay
BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people. Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP) is very disappointed with the delay and […]
Read MoreNext Generation Text Relay Service
At a meeting in May with UKCoD’s Deaf Access to Communications group, BT apologised for the delay in launching the Next Generation Text Relhttp://deafcouncil.org.uk/deaf-access-to-communications.htmlay service and reiterated their commitment to delivering the new service. They acknowledge the disappointment, frustration and anger that many feel, and recognise the need to rebuild trust and confidence in the […]
Read MoreNext Generation Text Relay Service
In 2011, Ofcom started a review of the provision of text relay for telephone customers. This was in the context of significant technological developments and to ensure access to voice telephony for people with disabilities that is equivalent to the level enjoyed by others. Following the review and various consultation, in October 2012, Ofcom published […]
Read MoreOfcom approves BT's 'next generation' text relay service
On 6th March, Ofcom approved BT’s enhanced text relay service. This is good news. Ofcom have already established criteria for the new service that promises improvements over the current text relay provision, including no prefixes for incoming calls, more natural flow of the conversation with the ability to interrupt, and the ability to use the service […]
Read MoreUKCoD – Deaf Access to Communication/Strategic Executive
The Board of UKCoD are seeking candidates for two voluntary roles, the Chair and Vice-Chair of the Deaf Access to Communication Group (DAC) and its Strategic Executive, a group to champion improved access to telecommunications and broadcasting for deaf people. Deadline for expression of interest has been extended to: Monday 28th April 2014 Role Descriptions (pdf) DAC […]
Read MoreAccess to electronic communication services for disabled consumers
UKCoD have responded to the Ofcom Consultation on Access to electronic communication services for disabled consumers. Please see below for further details: Consultation Document Summary of Consultation UKCoD Response
Read MoreOfcom Consultation – Approval of a Text Relay Service
BT has submitted an application to Ofcom for the approval of a Next Generation Text Relay service. The document below is a consultation on Ofcom’s proposal to approve BT’s proposed service under Condition 15 of the General Conditions of Entitlement. UKCoD have submitted a respose to this consultation UKCoD Response Ofcom Consultation
Read MoreTelephony equivalency for Deaf people
In July we commissioned Cassiopeia Consultancy Limited to estimate the need, demand and cost of relay services for Deaf people. The final report,Impact assessment: telephony equivalency for Deaf people for UKCoD and Deaf Access to Communication group, is now available.
Read More2011 Census data on number of BSL users
UKCoD/DAC – project to estimate need, demand and cost of relay services for d/Deaf people in the UK The 2011 Census contained a question on languages which, for the first time, enabled individuals to self-identify as BSL users. The raw data from the Scotland and England and Wales census gives a confusing and contradictory picture […]
Read MoreLive Subtitling – Ofcom Statement
Ofcom have published a statement today setting out their conclusions in relation to the quality of live subtitling. Reporting and the learning should lead to improvements. Measuring the Quality of Live Subtitling Statement – full version pdf
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