UKCoD through its subgroup DAC (Deaf Access to Communications) and alongside its member organizations is carrying out a survey to assess how deaf people are using the telephone. In particular we are interested in how deaf consumers are getting on with the Next Generation Text Relay service which was launched in October 2014 or if not, what help or alternatives could be considered.
The survey originated from NADP (the National Association of Deafened People) whose membership is a subgroup of the deaf population and it has therefore been expanded to include all types of deafness, with input from Sense, NDCS, Action on Hearing Loss, Hearing Link along with Ofcom and BT.
The survey is only available online using the link https://www.surveymonkey.com/r/usingthephone
We really need as many deaf people as possible to complete the survey to help provide evidence of whether or not further improvements need to be made to telecommunication services for deaf people, how successful NGTS has been and if there are any particular areas of the deaf population which are or are not making use of these services. Please spread the word.
Unfortunately we do not have the resources to provide paper copies of the survey. However if you do know deaf people who are not online but do use the telephone or would if the appropriate service was available then please feel free to complete the survey on their behalf either directly or offering a print out of the survey for them to complete.
The deadline for completing the survey is 30 June 2016.
Thank you in anticipation of your help.