Lack of acceptance of relay calls

• Deaf Access to Communications (DAC)
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  • Lack of acceptance of relay calls
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    • Deaf Access to Broadcasting
    • Video Relay Service

Please find our recent updates below:

Deaf Access to Communications (DAC SIG) 

Please find our recent updates below:
Deaf Access to Communications (DAC SIG)
In December 2020 we carried out an extensive survey of the BT-operated Relay UK service. The survey findings revealed a lot of issues. Our survey showed that 70% of participants experienced problems with contacting banks, medical professionals and government agencies, with some large companies refusing to accept relay calls.

Invitation with our support to report lack of acceptance of relay calls

If you have experienced any problems with any of the above communications issues, we encourage you to report the details to us. We will provide support and try to get the organisation concerned to respond properly in future. If you agree, we will report the matter to the relevant regulator. Regulators can only follow up on specific instances, not general complaints. We therefore need specific details about your complaint. To help avoid a future recurrence, please follow the link below and answer questions about the incident. This should take about 15 minutes.[Read More]