Video Relay Directory
There are a growing number of organisations in the private, public and voluntary sector which are providing access to their services for deaf BSL users via Video Relay Services. This section lists all the organisations which are doing this, provides a direct link to the organisation’s VRS pages and gives the name of the VRS supplier.
Lambeth Council – Customer Care
Lancashire Police – 101 only
Langley Corner Surgery – West Sussex CCG
Langley House Surgery – West Sussex CCG
Lavant Road Surgery – West Sussex CCG
Leacroft Medical Practice – West Sussex CCG
Leeds Building Society
Leeds City Council
Leeds City Council, Ai COVID-19 Support
Level Equals
Lewisham Council
Lewisham Council – COVID-19 Community Response Hub
Lighthouse Medical Practice – East Sussex CCG
Lime Tree Surgery – West Sussex CCG
Lindfield Medical Centre – West Sussex CCG
Links Road Surgery – Brighton and Hove CCG
Little Common Surgery – East Sussex CCG
London Borough of Brent
London Borough of Camden
London Borough of Hillingdon
London Borough of Hounslow Council
London Borough of Islington
East Kent Hospital NHS Foundation Trust
Edinburgh Airport
Edinburgh International Festival
EE
E.ON Energy -Business
E.ON Energy – Residential
E.ON Energy – Residential – Direct Debit Team
E.ON Energy – Residential – Payments/Submit meter readings
E.ON Energy – Residential – Pre-Payments Emergency Team
East Sussex Eastbourne Hailsham and Seaford GP’s
East Sussex Hastings and Rother GP’s
East Sussex High Weald Lewes Havens GP’s
Eastbourne Station Health Centre – East Sussex CCG
Edinburgh Airport
Edinburgh International Festival
Enys Road Surgery – East Sussex CCG
Equal Approach
Equality Advisory Support Service – EASS
Equality and Human Rights Commission
Essex and Suffolk Water
Fairfield Surgery – East Sussex CCG
Ferry Road Health Centre, Rye – East Sussex CCG
Filey Surgery
Financial Ombudsman Services
First Direct
Fisher Jones Greenwood LLP
Fitzalan Medical Group – West Sussex CCG
Flansham Park Health Centre – West Sussex CCG
Freeman Hospital – Newcastle Upon Tyne Hospital
Furnace Green Surgery – West Sussex CCG
Glebe Surgery – West Sussex CCG
Gloucestershire Constabulary – 101 Only
Goldman Sachs
Gossops Green Medical Centre – West Sussex CCG
Greater Manchester Police
Greater Manchester Mental Health NHS Foundation Trust
Green Street Clinic – East Sussex CCG
Groombridge & Hartfield Medical Group – East Sussex CCG
Grove House Surgery – West Sussex CCG
Grove Road Surgery – East Sussex CCG
Gwent Police – 101 only
Hailsham Medical Group – East Sussex CCG
Halifax Bank
Harbour Medical Practice – East Sussex CCG
Harbour View Healthcare – West Sussex CCG
Harold Road Surgery – East Sussex CCG
Hastings Medical Practice (WIC) – East Sussex CCG
Hastings Old Town Surgery – East Sussex CCG
Haven Practice – Brighton and Hove CCG
Healthshare Hull
Healthshare Oxfordshire
Healthwatch Bedford
Healthwatch Wakefield
Hearing Dogs for Deaf People
Heathfield Surgery – East Sussex CCG
Heathrow Airport
Henfield Medical Centre Deer Park – West Sussex CCG
Herstmonceux Health Centre – East Sussex CCG
Hertfordshire County Council
Hinchingbrooke Hospital part of the NW Anglia NHS Foundation Trust
High Glades Medical Centre – East Sussex CCG
Highways England Helpline
Hinchingbrooke Hospital part of the North West Anglia NHS Foundation Trust
HMRC – Self-Assessment and individual Pay As You Earn
HMRC – Tax Credit and Child Benefit queries
Holbrook Surgery – West Sussex CCG
Home & Legacy
Horsham Mid Sussex – West Sussex CCG
Horton General Hospital – Oxford University Hospitals NHS Foundation Trust
Hove Medical Centre – Brighton and Hove CCG
HSBC Bank
HSBC Business Banking
Hyundai Finance
Ifield Surgery – West Sussex CCG
Isle of Man Government
Islington Interpreter Service
Jessop Wing Maternity Unit (Sheffield)
John Radcliffe Hospital – Oxford University Hospitals NHS Foundation Trust
Judges Close Surgery – West Sussex CCG
Jurassic Fibre
Kent and Canterbury Hospital – East Kent NHS Foundation Trust
Kia Finance
Lambeth Council – Customer Care
Lancashire Police – 101 only
Langley Corner Surgery – West Sussex CCG
Langley House Surgery – West Sussex CCG
Lavant Road Surgery – West Sussex CCG
Leacroft Medical Practice – West Sussex CCG
Leeds City Council
Leeds City Council, Ai COVID-19 Support
Level Equals
Lewisham Council
Lewisham Council – COVID-19 Community Response Hub
Lighthouse Medical Practice – East Sussex CCG
Lime Tree Surgery – West Sussex CCG
Lindfield Medical Centre – West Sussex CCG
Links Road Surgery – Brighton and Hove CCG
Little Common Surgery – East Sussex CCG
London Borough of Brent
London Borough of Camden
London Borough of Hillingdon
London Borough of Hounslow Council
London Borough of Islington
London Sport
Lloyds Bank
Loxwood Medical Practice – West Sussex CCG
Main Customer Service
M and S Bank
Manchester City Council
Manchester City Football Club
Manor Park Medical Centre – East Sussex CCG
Manor Practice – West Sussex CCG
Marcus Savings
Martins Oak Surgery – East Sussex CCG
Maywood Surgery – West Sussex CCG
MBNA
Meadows Surgery – West Sussex CCG
Meridian Surgery – East Sussex CCG
Metrobank
Mid Downs Medical Practice – East Sussex CCG
Mid Sussex Health Care – West Sussex CCG
Mile Oak Medical Centre – Brighton and Hove CCG
Moatfield Surgery – West Sussex CCG
Montpelier Surgery – Brighton and Hove CCG
Motability
MS Society
National Gas Emergency Service
Nationwide
NatWest
New Pond Row Surgery – West Sussex CCG
Newcastle Dental – Newcastle Upon Tyne Hospital
Newcastle Fertility Center – Newcastle Upon Tyne Hospital
Newcastle Upon Tyne Hospital
Newham Adult Social Care
Newtons Practice – West Sussex CCG
NHS Brighton and Hove
North East Derbyshire District Council
Northbourne Medical Group – West Sussex CCG
Northern General Hospital (Sheffield)
Northamptonshire Police
Northern Genetics Service – Newcastle Upon Tyne Hospital
Northern Powergrid
Northiam Surgery – East Sussex CCG
Northlands Wood Surgery – West Sussex CCG
Northlink Ferries
Northumbrian Healthcare NHS Foundation Trust
Northumbrian Water
Nottinghamshire Police
Npower
NSPCC
Nuffield Orthopaedic Centre – Oxford University Hospitals NHS Foundation Trust
O2 Telefonica
Ofcom
Office of the Independent Adjudicator for Higher Education
Old School Surgery – East Sussex CCG
Oldwood Surgery – Battle – East Sussex CCG
Oldwood Surgery – Robertsbridge – East Sussex CCG
Ombudsman Services
Orchard Surgery – West Sussex CCG
Ouse Valley Practice – West Sussex CCG
OVO Energy
Oxfordshire County Council
Papyrus
Park Crescent Health Centre – Brighton and Hove CCG
Park Practice – East Sussex CCG
Park Surgery – West Sussex CCG
Park View Health Partnership – West Sussex CCG
Parklands Surgery – West Sussex CCG
Parliamentary and Health Service Ombudsman
Pavilion Surgery – Brighton and Hove CCG
PDSA
Pebsham Surgery – East Sussex CCG
PEDRO Study – University of York
Pension Insurance Corporation plc
Peterborough City Hospital part of the North West Anglia NHS Foundation Trust
Petworth Surgery – West Sussex CCG
Phoenix Community Housing
Phoenix Medical Group – West Sussex CCG
Physiological Measurements
Portslade Health Centre – Brighton and Hove CCG
Pound Advice
Pound Hill Medical Group – West Sussex CCG
Practice Plus Brighton Station – Brighton and Hove CCG
Preston City Council
Preston Park Surgery – Brighton and Hove CCG
Priory Road Surgery – East Sussex CCG
Progress Housing Group
Prudential
Redbridge Council
Regency Surgery – Brighton and Hove CCG
Richmond-Upon-Thames London Borough Council
Richmondshire District Council
River Lodge Surgery – East Sussex CCG
Riverbank Medical Centre – West Sussex CCG
Riverside Surgery – West Sussex CCG
Rotherfield Surgery – East Sussex CCG
Royal Victoria Hospital – East Kent NHS Foundation Trust
Royal Victoria Infirmary – Newcastle Upon Tyne Hospital
Rowe Avenue Surgery – East Sussex CCG
Royal Borough of Greenwich
Royal Borough of Kensington and Chelsea
Royal Devon and Exeter NHS Foundation Trust
Royal Hallamshire Hospital
Royal Victoria Infirmary – Newcastle Upon Tyne Hospital
Rudgwick Medical Centre – West Sussex CCG
Rye Medical – East Sussex CCG
Sainsbury’s
Saga Savings
Salix Homes
Saltdean and Rottingdean Medical Practice Brighton and Hove CCG
Sanctuary Housing
Santander Consumer Finance
Santander
Saxonbrook Medical / Northgate Surgery – West Sussex CCG
Saxonbury House Surgery – East Sussex CCG
School Hill Medical Practice – East Sussex CCG
School House Surgery (Allied Medical Practice) – Brighton and Hove CCG
Scope – Equality for Disabled People
ScottishPower Smart Metering
Seaford Medical Practice – East Sussex CCG
Seaside Medical Centre – East Sussex CCG
Sedlescombe (& Westfield) Surgeries – East Sussex CCG
Sedlescombe House Surgery – East Sussex CCG
Selden Medical Centre – West Sussex CCG
Selsley Medical Practice – West Sussex CCG
Sense
Seven Dials Medical Centre – Brighton and Hove CCG
Shaw Trust
Sheffield Teaching Hospitals – Community Services
Ship Street Surgery – Brighton and Hove CCG
Ship Street Surgery – West Sussex CCG
Sidley Medical Practice – East Sussex CCG
Sight for Surrey
Signature
SignLive Customer Services
Sign Solutions Customer Services
Sirona care and health
Silverdale Practice – West Sussex CCG
Slough Borough Council
Solutions4Heath
South Saxon House Surgery – East Sussex CCG
South West London and St Georges Mental Health Trust Springfield Hospital
Southbourne Surgery – West Sussex CCG
Southgate Medical Group – West Sussex CCG
Sovereign Practice – East Sussex CCG
St Andrews Surgery – East Sussex CCG
St Lawrence Surgery – West Sussex CCG
St Luke’s Surgery – Brighton and Hove CCG
St Peter’s Hospice
St Peter’s Medical Centre – Brighton and Hove CCG
Stanford Medical Centre – Brighton and Hove CCG
Public Services Ombudsman for Wales
Pulborough Medical Group – West Sussex CCG
Quayside Medical Practice – East Sussex CCG
Queen Elizabeth The Queen Mother Hospital – East Kent NHS Foundation Trust
Rail Ombudsman
Ratesetter
RBS
Step Change
Steyning Medical Practice – West Sussex CCG
Stone Cross Surgery – East Sussex CCG
Stockport Homes
Strand Medical Group – West Sussex CCG
Surrey County Council
Surrey County Council – Adult Social Care
Surrey County Council – Birth, Death and Marriage
Surrey County Council – Children’s Social Care
Surrey County Council – Roads and Transport
Surrey County Council – Schools and Learning
SSE
Talkworks
Tangmere Medical Centre – West Sussex CCG
Teignbridge District Council
The Co-operative Bank
The Coppice Surgery – West Sussex CCG
The Croft Surgery – West Sussex CCG
The FA
The Great Western Hospital
The Meads Medical Centre – East Sussex CCG
The Park Surgery – West Sussex CCG
The Quintins Medical Centre – East Sussex CCG
The Station Practice – East Sussex CCG
The Thalidomide Trust
The O2 Arena
The Village Surgery – West Sussex CCG
Three
Thurrock Council Adult Social Care
Thurrock Council Children Services
Thurrock Council General Enquires
Torbay and South Devon NHS Foundation Trust
Transpennine Express
Trinity Medical Centre – Brighton and Hove CCG
TSB Commercial
TSB Retail
UK Power Networks (Operations) Limited
Ulster Bank
University Hospitals Plymouth NHS Trust
University of Sussex Health Centre – Brighton and Hove CCG
Utilita Energy
VRS Suppliers
InterpretersLive! video interpreting service provided by Sign Solutions*
InterpreterNow*
SignLive Limited *
SignVideo*
* Organisation has conformed to the VRS specification standards as set by UK Council on Deafness.
VRS Business Case FINAL (pdf)
If users are aware of any other organisations offering video relay that they should send them in to UKCoD