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DWP enters legal agreement to improve services for deaf customers
The Department for Work and Pensions (DWP) has entered a legally binding agreement with the Equality and Human Rights Commission (EHRC) to improve support for deaf customers accessing its services by telephone. Two advisers raised a complaint with the EHRC on behalf of four hearing-impaired people who needed to use the telephone service with a […]
Read MoreCalling all who have used Relay UK in the last year
Watermelon Research are looking for participants in a survey about the Relay UK service, which you might also have known as NGT or Text Relay. The survey is being conducted on behalf of BT, to understand what you think of the service. Previously this survey has helped us make significant improvements to Relay UK, including […]
Read MoreContact PDSA with SignLive
Great news! You can use the SignLive app to contact PDSA, the UK’s leading veterinary charity. PDSA operate a network of 48 Pet Hospitals throughout the UK, all of which can be contacted directly from the SignLive Community Directory. British Sign Language (BSL) users who call will be connected to a qualified BSL interpreter who […]
Read MoreMaking on-demand services accessible – Second consultation
Ofcom is carrying out a second consultation (PDF, 1023.9 KB) on how on-demand services should be made accessible, to help us to make recommendations to Government. The videos below give a summary of their proposals on areas where they particularly want to hear from sign-language users. Video Links: Consultation BSL summary videos How to respond To respond […]
Read MoreWorking and participating remotely when you are deaf or hard of hearing
At the start of COVID pandemic, NADP has recognized a gap in ICT knowledge of online participation platforms among many people in deaf and hard of hearing communities. With the whole world suddenly moving to working and meeting virtually, the need to close this gap was greater than ever. On 20 June 2020 NADP has […]
Read MoreNew Shielding Letter available in BSL
Updated guidance for those advised to shield due to COVID-19 has been issued. The British Sign Language translation is produced by the Department of Health and Social Care and SignHealth. Please share this video with your network to ensure we reach every British Sign Language (BSL) user who may be shielding at home due to […]
Read MoreCoronavirus stories in BSL for children
DCAL have been working hard at creating coronavirus stories in BSL for children in collaboration with Frank Barnes school. The first story ‘Bunty and Bubbly UK’ can be viewed below. There will be three further stories to come.
Read MoreUK Council on Deafness endorses NDCS’s letter to Grant Shapps MP Transport Minister as regards to clear facemasks in Public Transport
UK Council on Deafness supports NDCS’s letter as we believe there is a clear need to ensure that communications around face coverings consider the needs of everyone, including deaf people, and are widely shared. [pdf-embedder url=”https://deafcouncil.org.uk/wp-content/uploads/2020/06/20.06.18-Letter-to-Grant-Shapps-about-facemasks.pdf” title=”NDCS’s letter”] Information should also be shared around deaf awareness and the beneficial use of transparent facemasks, which allow […]
Read MoreSignHealth in England
We are now able to offer remote, online, specialised, Deaf support in Domestic Abuse to all of England. SignHealth can provide online support video relay platforms (WhatsApp, FaceTime etc.) with the client, contact with professionals, support in finding refuge, ensuring that communication access if correct. We can also work with different professionals and offer advice […]
Read MoreJoin the first NADP Webinar
Are you new to online platforms? Want to pick tips how to run an online meeting? What about speech to text? Then join our free online workshop where will share practical information for all! “Working and participating remotely when you are deaf or hard of hearing”. Agenda: 1. Comparison of most popular virtual platforms 2. […]
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