BT launched Relay UK today with a new and improved app. It brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.
The service remains free to use for all UK mobile customers in the UK and the new app can be downloaded from the Apple Store or on Google Play for Android onto your smartphone, tablet or computer.
The Ofcom regulated service translates text to speech and vice versa with the help of a specially trained Relay Assistant based in one of BT’s contact centres around the country.
The new app offers an improved customer experience and new functionality. The technology, developed by BT, enables a user to easily make a call based on their own accessibility needs. The user can connect to calls by selecting one of three options: Type & Read, Speak & Read or Type & Hear.
To find out more about how it works, visit: https://www.relayuk.bt.com/