- Nationwide to team up with SignVideo to enable deaf and hard of hearing customers to access services
- Customers will be able to access sign language interpreters online to manage their finances
- Nationwide is the first building society to offer this service
Launched this week, SignVideo Live will allow British Sign Language (BSL) users to take full advantage of the services that Nationwide has to offer.
The free service can be accessed via a link on Nationwide’s website which will enable customers who are deaf and hard of hearing to access a BSL interpreter through video. From here, the interpreter will connect the customer to the customer services helpline, relaying the call live, like any regular call.