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Sky to trial video relay
Sky have announced a trial of video relay as a way of contacting their accessible customer services team using BSL. The service is available via their accessibility website (http://accessibility.sky.com/contact-us/contact-sky-using-british-sign-language), which in turn links to a remote interpreter. The services is available from 8am-6pm, Monday to Friday, all you need is a webcam. Laura Johnston, from […]
Read MoreThe Delphi Method
Many individuals and organisations are working to ensure deaf people can access all that modern communications has to offer. Whether it is to stay in touch with friends and family, contact your doctor, engage with Government, or talk to customer services of modern businesses, it is important to have choice and access in when and […]
Read MoreDecember News
Ofcom DAC remains in regular contact with Ofcom, both formal meetings and informal conversations. They remain committed to the issues we are raising and are being supportive in a number of ways. Sandra met with Chris Taylor, Director of Consumer Policy, last week. As a result Ofcom are
Read MoreNews from our Chair, Sandra Verkuyten
Hello Colleagues, Thank you so much to all of you that have offered such a warm welcome to me. My first week has certainly been a steep learning curve. Attending the workshop last Monday, immersed me in new terminology, new faces and names and a wealth of new information. I have met with Alan Blunt, […]
Read MoreDeaf Access to Communication appoints Chair
In October the Deaf Access to Communication special interest group was established by UKCoD to carry forward work related to relay services and the Communications Act review. The group sought to appoint a chair who would help https://ukcod.org/deaf-access-to-communications.htmllead it forward in these two areas of challenge. Sandra Verkuyten OBE, previously chief executive of the Hearing […]
Read MoreThe next generation of relay services
Ofcom have published a statement about the next generation of relay services. The statement is a welcome step in the right direction and an important moment in ensuring a significant change in provision for deaf people. But there is still a long way to go before deaf people have access to 21st century telecommunication services.
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