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October 2022
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Access to Relay UK for regular calls

Ofcom is working closely with the UK’s telecoms providers (in particular with BT) to make sure all consumers have access to essential communications services during the current situation. BT is maintaining the Relay UK services and is making sure its staff are able to deal with calls to its 18000 service (the equivalent of 999). […]

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Consultation – BSL access 999 emergency

Ofcom’s consultation on introducing an emergency 999 video relay service, has now closed.  We hope to see Ofcom’s reaction to the consultation in June 2020. Ofcom have said that if they decide to introduce 999 VRS, it will probably take a year to set it up.  We have encouraged Ofcom to make this process as […]

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Consultation – BSL access 999 emergency

The regulator, Ofcom, have published a consultation setting out the case for the 999 emergency service phone line to be contactable in BSL. Ofcom want feedback on the need for BSL access to 999; and to understand how the deaf community wants the service to work Three BSL videos are available on the Ofcom Website […]

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Technology and the Workplace

UKCoD Conference This year’s conference was themed ‘Technology and the Workplace – fact vs fiction’ and was very kindly hosted by BT at their iconic building, BT Tower for which we are extremely grateful.   The conference was well supported with our thanks to sponsors InterpreterNow, SignLive and RedBee Media together with exhibitors ATLA, SignVideo, […]

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UKCoD Annual Conference

At BT Tower, London on 20th November Early Bird Rate available now!   Powered by Eventbrite

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Video Relay Service

Today, Santander Consumer Finance (SCF), in partnership with SignVideo, has launched a Video Relay Service (VRS), for the British Sign Language (BSL) community. The service is available for all account servicing, supporting customers with many of their day to day account queries and transactions. The service enables deaf BSL-using customers to place video calls to […]

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Survey on how you use the telephone

UKCoD through its subgroup DAC (Deaf Access to Communications) and alongside its member organizations is carrying out a survey to assess how deaf people are using the telephone.  In particular we are interested in how deaf consumers are getting on with the Next Generation Text Relay service which was launched in October 2014 or if […]

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NGTS – word of thanks

Great to receive thanks from Brendan Casey yesterday on the Deaf Next Generation Text Service Group Facebook page…….. “Would like to say a special big thank you to Ofcom and BT and https://deafcouncil.org.uk/ and Natalya Dell and Mike Aston and Helen Oxlade and Donna Lordan and many others and of course the community members who fought for BSL videos to […]

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Ofcom could fine BT over Next Generation Text Relay delay

BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people. Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP)  is very disappointed with the delay and […]

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