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September 2022
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Access to Relay UK for regular calls

Ofcom is working closely with the UK’s telecoms providers (in particular with BT) to make sure all consumers have access to essential communications services during the current situation. BT is maintaining the Relay UK services and is making sure its staff are able to deal with calls to its 18000 service (the equivalent of 999). […]

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Positive Meeting with Rt Hon Matt Hancock MP, DCMS

The Chair of UKCoD, Craig Crowley together with his advisor, Jim Edwards today met with the Rt Hon Matt Hancock MP for a positive meeting on VRS provision in the UK. Purpose: To ask the Minister to support a government wide approach to purchasing VRS and to support a further review by Ofcom of the […]

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Digital Economy Bill

Ofcom gave evidence at the Select Committee session on 13th October.  The transcript has just been published and can be viewed here. Various topics of interest to CFC members were discussed including switching, broadband USO, nuisance calls, data protection/data sharing, regulation of the BBC and auto-compensation. Tony Close, Ofcom’s Director of Content Standards, Licensing and […]

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Survey on how you use the telephone

UKCoD through its subgroup DAC (Deaf Access to Communications) and alongside its member organizations is carrying out a survey to assess how deaf people are using the telephone.  In particular we are interested in how deaf consumers are getting on with the Next Generation Text Relay service which was launched in October 2014 or if […]

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NGTS – word of thanks

Great to receive thanks from Brendan Casey yesterday on the Deaf Next Generation Text Service Group Facebook page…….. “Would like to say a special big thank you to Ofcom and BT and https://deafcouncil.org.uk/ and Natalya Dell and Mike Aston and Helen Oxlade and Donna Lordan and many others and of course the community members who fought for BSL videos to […]

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Ofcom publishes final report on live subtitling

Ofcom has published its fourth and final report on the quality of live subtitling. Although there appear to have been improvements in accuracy, latency and speed, some issues still need to be addressed. The report suggests trade-offs need to be struck when producing live subtitles, such as between speed and accuracy. Ofcom therefore intends to […]

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Ofcom asks Deaf people to respond to consultation on BSL on TV

Ofcom is seeking views on whether the signing obligations applying to low audience channels should be reviewed for the first time since these were set in 2007. The British Sign Language Broadcasting Trust (BSLBT) has been delivering sign language programmes since 2009. Read More>>

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Ofcom could fine BT over Next Generation Text Relay delay

BT has been warned by the communications regulator Ofcom that it could be financially penalised for a delay in making available a new telephone service for deaf and hard of hearing people. Lidia Best, Trustee of UKCoD and Chairperson of NADP comments “National Association for Deafened People (NADP)  is very disappointed with the delay and […]

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Next Generation Text Relay Service

At a meeting in May with UKCoD’s Deaf Access to Communications group, BT apologised for the delay in launching the Next Generation Text Relhttp://deafcouncil.org.uk/deaf-access-to-communications.htmlay service and reiterated their commitment to delivering the new service. They acknowledge the disappointment, frustration and anger that many feel, and recognise the need to rebuild trust and confidence in the […]

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VRS – Ofcom Report

Ofcom have published their research into how video relay services are provided internationally.  As UKCoD’s Deaf Access to Communication group is working to identify a model that will see greater provision in the UK, the research will be valuable in pointing the way for some of the policy and infrastructure challenges we face.  Lessons from […]

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